A Positive Working Environment
Your children won’t ‘learn new words’ from our ‘family friendly’ technicians
We employ only craftsmen who are not only highly skilled and technically qualified, but who also are a pleasure to have in your home. Each technician is instilled with a sense of pride in the company and they act in a professional and polite manner. Furthermore, they will either cover the floor where they work, walk with drop cloths or runners, or wear floor savers. And, when they are finished, they will clean up their work area instead of leaving the mess as others do.
Practical advice & suggestions
The precision tune-up specialist who maintains your equipment will thoroughly check it for safety and operational efficiency, tune it up for maximum fuel efficiency, and inspect it for potential faults. This saves you money by reducing your fuel bill, by avoiding costly breakdowns, and by prolonging the life of your equipment.
Multiple payment options for your convenience
When the job is finished, you have the option of paying by cash, check, or any of the following options:
- Use a Credit Card
- Use Your Debit Card
- Use a bank draft through the federal ACH (Automated Clearing House) system.
- Upon credit approval, you may also have the option of using our 90 Days / Same-as-Cash professional courtesy card.
If you are in need of major repairs or just want to upgrade your existing equipment, we have convenient financing options available.
Explore some of our “Finance Options” in the “Product & Services” section in our site menu.
Peace of Mind
You’ll have peace of mind knowing that we comply with all codes, licenses and laws
Don’t fall into the trap of hiring a company that is able to offer a cheaper price because they operate without a license, don’t ‘pull’ required permits, or don’t carry adequate insurance. Arctic Bear Plumbing, Heating & Air, Inc. is a licensed contractor and obtains all municipal and state permits as required. Arctic Bear Plumbing, Heating & Air, Inc. is insured for Workers Compensation and for liability insurance.
Compliance with codes and adequate insurance is important to you for liability reasons. If a worker is injured and the contractor is not insured, you can be held liable. Or, if there is an insurance claim due to a fire or an accident that is related to unlicensed work or work for which no permit was obtained, your insurance company may dispute the claim. You also want to avoid questions related to workmanship when you sell the house, which may end up costing you more than the original repair to correct.
With Arctic Bear Plumbing, Heating & Air, Inc., you have peace of mind knowing that you are not dealing with a ‘fly-by-night’ company that can leave you ‘hung out to dry’.
Cutting Edge Technology
You have access to the best products and services because of our national affiliations and professional involvement
Arctic Bear Plumbing, Heating & Air, Inc. is an active member of multiple trade associations composed of the best heating and cooling contractors in the country. Out of these groups, Arctic Bear Plumbing, Heating & Air, Inc. has access to the best products in the country, cutting edge techniques and technology, and the best practices and training in the industry.
A Commitment to Safety
Ongoing safety training, drug testing and rigorous employment screening help ensure your family’s safety
When you invite a company to come into your home, you make yourself, your family, and your belongings vulnerable. Arctic Bear Plumbing, Heating & Air, Inc. takes this responsibility very seriously, which is why the technicians we hire are subjected to rigorous screening. The bottom line is that the only people who are hired are people that the owners and managers would feel comfortable having in their own homes with their wives and children present.
Headache-Free Maintenance
You can save money with discounts on repairs and reduced energy use
Arctic Bear Plumbing, Heating & Air, Inc. has customer discount programs available for you when you have your equipment maintained annually called our Preventative Maintenance.For a low annual rate, you will receive Priority Service, Discounted Rates and Special Savings plus a precision tune-up and safety check at the end of the agreement. This is a tremendous savings because you get all the discounts and benefits of the program plus the benefits of annual maintenance all for less than what you pay for a precision tune-up and safety check!
In many cases the discounts and energy savings add up to more than the price of the Preventative Maintenance. When you think about the peace of mind that you will have in knowing your equipment has been checked for safety, proper operation and potential mechanical problems, the Preventative Maintenance is a fantastic value.
A special low monthly payment option is also available to make it an even better value.
A Dedication to Service
You can get service when you need it because of our focus on service instead of the easier new construction.
In order to make certain that we have technicians available to meet your service needs when you need them, Arctic Bear Plumbing, Heating & Air, Inc. focuses on repair services and replacing equipment that breaks down rather than spreading itself too thin and getting involved in new construction. This commitment of time and resources means that when you have a problem, a repair specialist will be available to fix it.
Technical Excellence
Ongoing technical training
+ Experienced supervision
+ Office support
= Top service for YOU
Our company is committed to the technical excellence of the service we provide you and, therefore, require our ‘champion’ technicians to attend regular training sessions. Besides the technician who actually does the repair, Arctic Bear Plumbing, Heating & Air, Inc. has highly competent and experienced field supervisors who, although you may never see, provide valuable backup to the technician. So, should a second opinion ever be required about a technical question, you don’t have to worry because the technician has highly qualified expertise to bring to each call.
Also, additional backup is available in the office to support the field technician on your job. Should a question arise about prior work performed for you, or if a part needs to be special ordered, the technician needs only to call to access that help.
When you combine all of this with the thoroughly stocked service vehicles, the cutting edge communication technology, the ‘family friendly’ service people and the rigorous employment screening, you can understand why we call the person who we deliver to your door a ‘champion’ technician.
Your Feedback Counts
Praise and criticism are equally important in helping us be our very best.
We encourage you to talk to us.
Everyone loves a compliment, and they’re important because they reinforce excellence. But, criticism is often more valuable, as it points to opportunities to serve you better. Therefore, if we have not performed to your satisfaction, or if something we’ve done has offended you, we ask you to let us know so we can make it right. As much as we try to ‘get it right’ the first time we’re human and sometimes make mistakes. The difference, we believe, lies in our commitment to resolve them. So, talk to us. It’s the only way we can ensure your satisfaction. And, to us, that’s what matters most.
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